Hello! 🌻 I'm Lauren, a UX Researcher & Designer who is passionate about design, culture, and the world we live in.

- Cricket Health merged into Interwell Health along with Fresenius Medical Care & Acumen.
- Redesigned multiple assessment workflows to reduce nurse clicks and streamline case reviews, significantly improving speed and accuracy of documentation by 33%.
- Familiarity and able to design for Salesforce using and matching their design system.
- Mapped end-to-end nurse and care manager journeys, identifying obstacles and system inefficiencies that informed new designs to improve workflows.
- Delivered research backed workflow updates for patient communication options and enhancing nurse usability.
- Created scalable design assets in Figma and FigJam, developing documentation that improved team alignment and future iteration speed.
- Conducted shadowing and observational research with nurses to understand connection workflows, producing journey maps and insights used to redesign referral processes.
- Collaborated closely with stakeholders and compliance teams to ensure all design updates met audit and regulatory requirements.

- Led end-to-end user research with adults aged 55–85 to uncover behaviors, barriers, and attitudes toward past medical experiences to shape features for a patient facing platform.
- Designed and launched multiple feature MVPs in collaboration with cross-functional teams.
- Enabled patients to better track clinical calls to advance the company’s engagement goal.
- Synthesized qualitative insights into an actionable research report, which served as a reference for new communication workflows and reminder systems.
- Championed inclusive design principles by ensuring usability for older, chronically ill users, balancing accessibility, clarity, and minimal cognitive load.
- Partnered with engineering to scope technical feasibility and deliver iterative design updates efficiently, contributing to accelerated launch timelines.
- Supported multiple design efforts across onboarding flows, admin panel redesigns, and cross-functional enrollment research, improving internal and patient-facing experiences.
- Recognized for exceptional interview facilitation skills.

• Created historical research reports based on the region of the project to ensure environmental complacency for engineering.

- As the solo UX Designer, created a research base containing user interviews, journey maps, user flows, survey data, heuristics, and market research to discover trends surrounding book sales and reading habits using Confluence.
- Managed User Testing and created prototypes for interactive feature flows.
- Set up a formal design system to maintain brand identity and improve user recognition.
- Created an onboarding flow that increased review and rating frequency.
- Worked closely with frontend and backend developers to understand app functionality.
- Utilized Jira to ensure cross-team communication and tasks.
- Assisted in interviewing design interns.

• Executed three different surveys to send out and collect qualitative and quantitative data: focused on product preferences, bathroom expectations, and stadium operator assumptions with 40+ responses.
• Conducted user interviews to discover patterns of female behavior regarding period products.
• Applied ethnographic research to ensure empathetic design and accessibility when it came to women of different cultures and backgrounds.
• Iterated prototype and ensured human-centered design.
• Synthesized survey data into measurable feedback, moderated the usability test phases of the final vending machine UI.
• Research and data allowed our client to meet with the Golden State Warriors and MGM Resorts to pitch to the company and sell the product

• Full time immersive student conducting heuristic evaluations, user research and interviews, surveys, contextual inquiries, and usability tests under the supervision of top UX professionals in the industry.
• Designed wireframes and interactive prototypes through Sketch, Adobe, and InVision.
• Involved over 400 hours of professional training while utilizing a hands on approach to practice design skills, team collaboration, and client relationships.