Cricket Health

What is Cricket Health?: Cricket Health was dedicated to helping their members navigate their Chronic Kidney Disease (Stages 3 to End Stage) by connecting them with a Care Team to supplement them between Doctor visits.

The Appointment Conundrum

The Problem: Cricket Care Team members, which consisted of Registered Nurses (RN), Social Workers (SW), and Dietitians, would run into the issue of being unable to complete an appointment with a patient within 30 days of their onboarding.

The Goal: Achieve 60% completion

DISCOVER

Methodologies: User Interviews, Affinity Mapping

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